Ikerry Systems on Big Data Analytics & CRM+ - 上海兆客信息系统有限公司

| 021- 6402 3658

| sales@ikerry.cn

Listening...
...Listen to your customer behavior

Open contact channels and systems between brands and consumers, listen to consumer behavior on the contacts, action, event.

Based on consumer insights, portray consumers portrait. Listen to consumer behavior data to predict consumer demand
Thinking...
...Analysis your customer needs

Based on analysis of population subdivision insight, study population figures habits, found demand for commodities, develop marketing strategies by marketing insight analysis.
Planning...
...Building your marketing planning

Around the customer life cycle model to establish brand loyalty nurture , then establish VIP Points Incentive / communication plan
Action...
...Effectively manage your 1:1 customer

Plan for their next course of action & engagement with decision triggers, automating every step of your campaign, and reaching your customers with exactly the right content at exactly the right time.

SOLUTIONS , Know your customers. Grow your business.

Omin-channel Integration Solution: Integrate both online and offline advantages to; Through data collection from an online and offline integrated system,; tracking customer behavior and events from every touch point in the long term.; Improve the efficiency of conversion based on O2O scenarios.

Marketing Big Data Solution: Improve accuracy and efficiency of customer and product matching,; and predict sales and product design based on in-depth customer understanding.

CRM+ Solution: Deliver personalized product/promotion content on all every touch point; Leverage O2O program to maximize sales opportunity

PRODUCT, A new generation of CRM Platform

Customer Insights.

Before the start of the customer journey, you need to know as much about your customers as possible. Previously, what you know about your customers consist of only half the picture, one that is based on the internal data that you have. Now, with the integration of internal and external data, Customer Insight can provide you with a full 360 degrees view of your customers. You’ll know who they are, what content they like from your communication with them, their behavior and interests, and if they visited your competitors’ website, and etc. All these valuable data will be at your disposal, to plan ahead for your engagement with them.

Campaign Plan.

You can plan for the interaction with your customers in each campaign. Choose your target customers based on the needs of individual campaigns, and set up the communication channels that you wish to engage your customers with, from SMS, MMS, Email, to WeChat, and more. Plan for their next course of action & engagement with decision triggers, automating every step of your campaign, and reaching your customers with exactly the right content at exactly the right time.

Campaign Approval.

Notify your boss with ease once you have your entire campaign in place for review & approval, allowing them to provide timely feedback and confirmation.

Campaign Management.

Campaign Management tool allows you to create, manage and store these Campaign from a single location. You can easily create amazing campaign proccess by dragging & dropping blocks onto our different templates, and they can be stored in different versions and easily located with our intuitive search functionality.

Campaign Analytics.

Once you’ve connected with your customer, you need to know how they are responding, and from there, build deeper relationship with them using our Campaign Analytics tools. Not only will you be informed of the performance of your campaign using real-time tracking, you will also be able to compare performances across different campaigns and different channels, allowing you to learn about the most optimized way to engage your customers, so as to apply them in future campaigns.
And all of these can be achieved on your mobile device, so you will always be in-the-know wherever you are.